Terms of Service

Last updated: August 22, 2026

These Terms of Service (“Terms”) govern access to and use of the websites, software, and related enterprise services provided by Teammately Inc. (“Teammately,” “we,” “us,” or “our”). If you use the services for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you have a signed order form, master services agreement, or other written agreement with Teammately (an “Order Form”), that agreement controls where it conflicts with these Terms.

1. The services

Teammately provides correctness infrastructure for teams developing specialist AI. The services may help customers design benchmark coverage, elicit and structure expert judgment, generate and organize benchmark cases, run evaluations and trials, and preserve evidence across AI development workflows.

The services may change as we improve them. We may add, modify, suspend, or discontinue features, subject to any commitments in an applicable Order Form.

2. Eligibility and accounts

You must be legally able to enter into these Terms. The services are intended for business and professional use and are not directed to children.

You are responsible for:

• keeping credentials and access methods confidential;
• ensuring that only authorized users access your workspace;
• the activity of your users; and
• promptly notifying us of suspected unauthorized access.

Your organization controls which users may access its workspace and may be able to access, manage, export, or delete information associated with those users.

3. Acceptable use

You may not use the services to:

• violate applicable law or another person’s rights;
• upload or process material you do not have the right to use;
• distribute malware, conduct phishing, or facilitate unlawful surveillance or abuse;
• probe, scan, or test the vulnerability of the services without written authorization;
• interfere with the integrity, security, or availability of the services;
• bypass usage limits or access controls;
• reverse engineer the services except where applicable law does not permit that restriction; or
• use the services to make fully automated high-impact decisions about individuals without appropriate authorization, review, and safeguards.

We may investigate suspected misuse and may suspend access when reasonably necessary to protect customers, third parties, or the services.

4. Customer data and instructions

“Customer Data” means information, materials, benchmark cases, policies, rubrics, prompts, model or agent outputs, expert contributions, and other content submitted to or generated within your workspace on your behalf.

As between you and Teammately, you retain your rights in Customer Data. You grant us the limited rights necessary to host, process, transmit, display, and otherwise handle Customer Data to provide, secure, support, and improve the services in accordance with these Terms, our Privacy Policy, and any applicable Order Form.

You are responsible for ensuring that you have the rights, notices, permissions, and lawful basis necessary for Customer Data and the instructions you give us.

We do not use Customer Data to train shared generative models unless you expressly agree in writing.

5. AI systems and evaluation results

The services may interact with models, agents, and other systems supplied by you or third parties. AI-generated outputs and automated evaluations can be incomplete, incorrect, or inconsistent. Teammately provides infrastructure to support human judgment and development decisions; it does not replace qualified review.

You are responsible for:

• deciding whether and how to use generated cases, outputs, rubrics, scores, and recommendations;
• reviewing results before relying on them in production or high-impact contexts; and
• testing your AI system for the risks and requirements relevant to your use case.

Benchmark or evaluation results describe behavior observed under particular conditions. They are not a guarantee of future behavior, legal compliance, safety, or fitness for a particular purpose.

6. Third-party services

The services may integrate with third-party models, cloud platforms, identity providers, development tools, or data sources. Your use of a third-party service may be governed by that provider’s terms and privacy practices. We are not responsible for third-party services that we do not control.

7. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential (“Confidential Information”). The receiving party will:

• use Confidential Information only to perform or receive the services;
• protect it using reasonable care;
• disclose it only to people who need to know it and are bound by confidentiality obligations; and
• disclose it when legally required only after giving notice where legally permitted.

Confidential Information does not include information that is public through no fault of the receiving party, already known without restriction, independently developed, or lawfully obtained from another source.

8. Security and privacy

We use reasonable administrative, technical, and organizational measures designed to protect the services and personal information. Additional security, deployment, and data-processing commitments may be documented in an Order Form or data processing agreement.

Our handling of personal information is described in our Privacy Policy.

9. Intellectual property

Teammately and its licensors retain all rights in the services, software, documentation, designs, trademarks, and related technology, excluding Customer Data. Subject to these Terms and any Order Form, we grant you a limited, non-exclusive, non-transferable right to use the services during the applicable term.

If you provide feedback, you grant us the right to use it without restriction or obligation, provided we do not identify you publicly without permission.

10. Fees and payment

Fees, usage allowances, payment terms, and subscription periods are set out in the applicable Order Form. Unless the Order Form says otherwise, fees are exclusive of taxes, and you are responsible for applicable taxes other than taxes on our income.

11. Suspension and termination

Either party may terminate as provided in an Order Form. We may suspend access if:

• you materially breach these Terms;
• payment is overdue;
• continued use presents a material security or legal risk; or
• suspension is reasonably necessary to prevent harm to the services or others.

Where practical, we will give notice and an opportunity to remedy the issue. On termination, your right to use the services ends. Data return and deletion are governed by the applicable Order Form and our retention practices.

12. Disclaimers

Except for express commitments in an Order Form, the services are provided “as is” and “as available.” To the maximum extent permitted by law, Teammately disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the services will be uninterrupted or error-free, or that generated content, evaluations, or recommendations will be accurate or suitable for every use.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data.

Except for liability that cannot legally be limited and any different limit in an Order Form, each party’s aggregate liability arising from these Terms will not exceed the fees paid or payable for the services giving rise to the claim during the twelve months before the event giving rise to liability.

14. Changes to these Terms

We may update these Terms to reflect changes to the services, law, or our practices. We will update the date above and provide additional notice when required by law. Changes do not override a signed Order Form unless that agreement expressly permits it.

15. General

Neither party may assign these Terms without the other party’s consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

The governing law and dispute forum are those specified in the applicable Order Form. If no Order Form applies, the parties will work in good faith to resolve disputes before initiating formal proceedings.

16. Contact

Questions about these Terms may be sent to [email protected].