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Permissions troubleshooting

Separate Project membership from Expert Contribution assignment and readiness when an expert has no tasks available.

Permissions troubleshooting

Use this when project role, reviewer assignment, or approval ownership prevents someone from completing the intended work.

Symptom

A user can access Teammately but cannot open the expected Project, or an expert reports no tasks available after opening their Contribution link. These symptoms belong to different owning surfaces.

Likely causes

  • The user or group is not listed under Project Settings → Project Members.
  • The Contribution was requested for a different recipient.
  • The Contribution exists but its next Task or Checkpoint is not ready.
  • The current IP is blocked before Project membership is evaluated.

Diagnostic checks

  • Confirm that the user or group appears in Project Members for the intended Project.
  • Open the Contribution from the sender-side Expert Contributions workspace and verify its recipient and status.
  • Check whether the expert has an executable Task or Checkpoint, not merely whether the Contribution exists.
  • If Access Restricted is visible, resolve the IP allowlist first.

Fix

  • Add the correct user or group under Project Settings → Project Members when Project access is missing.
  • Correct the Contribution recipient through the owning Contribution workflow when the request went to the wrong person.
  • Resolve lifecycle or readiness problems in Expert Contributions when access succeeds but no Task can be entered.
  • Do not infer a permission from a role label or edit governed artifacts merely to make a control appear.

Prevention

  • Separate reviewer access from approval authority in review setup.
  • Check assignments before launching a review session.
  • Use a small pilot Contribution before assigning a larger specialist cohort.
  • Keep project membership changes visible to review owners.

Related task pages

Task / Expert ContributionsRequest an Expert ContributionCreate a focused benchmark contribution with an accountable expert, clear objectives, selected cases, attachments, and appropriate task components.Concept / Expert ContributionsExpert ContributionsCoordinate benchmark-scoped expert work, attributable judgment, governed artifacts, and the decisions that move correctness forward.Task / Expert ContributionsComplete an Expert ContributionWork through form, chat, interview, case-review, and checkpoint tasks while keeping specialist judgment attributable.

Related reference pages

Reference / Reference LibraryPermissionsUnderstand the user-facing permission boundaries for projects, reviewers, settings, and expert UI access.Reference / Governance and ReproducibilityRoles and PermissionsUse roles and permissions to route ownership, review, and approval work clearly.Concept / Expert ContributionsExpert ContributionsCoordinate benchmark-scoped expert work, attributable judgment, governed artifacts, and the decisions that move correctness forward.

Source confidence

Code-backed: Project Members and the redirected Project Permissions route define current Project access management; Contribution status and runtime navigation distinguish access from executable-task readiness. The Access Restricted route defines the separate IP boundary.

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Related docs

Reference Library Permissions Understand the user-facing permission boundaries for projects, reviewers, settings, and expert UI access. Recovery Library IP access restriction Resolve the current Access Restricted page when the detected IP is not on the Workspace allowlist. Object Model Workspaces and projects Learn how Teammately organizes teams, projects, product goals, and access boundaries.
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