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IP access restriction

Resolve the current Access Restricted page when the detected IP is not on the Workspace allowlist.

IP access restriction

Use this when Teammately displays Access Restricted and says the current IP is not on the Workspace allowlist. Sign-in, Project membership, and Contribution assignment are separate problems.

Symptom

The page reports Access restricted by IP and shows a detected client-header IP, backend-detected IP, or both.

Likely causes

  • The current IPv4 or IPv6 address is not on the Workspace allowlist.
  • A VPN, proxy, gateway, or network change caused the detected address to differ from the expected address.
  • The client-header and backend-detected addresses differ, so the administrator needs the value actually shown by the product.

Diagnostic checks

  • Read both detected IP values shown on the page.
  • Confirm whether the user recently changed networks or enabled a VPN.
  • Copy the displayed address instead of relying on an address from another device or external lookup.
  • If the page no longer appears but Project content is still unavailable, continue with permissions troubleshooting.

Fix

  • Send the displayed IP to the Workspace administrator.
  • Have the administrator add the required single address or CIDR in the applicable security settings.
  • Retry after the allowlist change is active. If the detected address changed again, resolve the network or VPN source before adding more entries.

Prevention

  • Confirm the expected access network before time-sensitive Contributions or evaluations.
  • Prefer a stable organizational network path when the Workspace uses IP restrictions.
  • Keep IP restriction, Project membership, and Contribution assignment diagnoses separate.

Related task pages

Task / Expert ContributionsRequest an Expert ContributionCreate a focused benchmark contribution with an accountable expert, clear objectives, selected cases, attachments, and appropriate task components.Task / Expert ContributionsComplete an Expert ContributionWork through form, chat, interview, case-review, and checkpoint tasks while keeping specialist judgment attributable.Quickstart / Learning ManualProduct quickstartConfigure one project foundation, one benchmark slice, one expert contribution, one evaluation, and one evidence-backed improvement.

Related reference pages

Reference / Reference LibraryPermissionsUnderstand the user-facing permission boundaries for projects, reviewers, settings, and expert UI access.Reference / Governance and ReproducibilityReviewer and Project AccessRoute reviewers and project participants to the work they are qualified to inspect or approve.Reference / Object ModelWorkspaces, projects, and target systemsModel organizational boundaries, product boundaries, and the AI system being governed.

Source confidence

Code-backed: the Access Restricted route displays the client-header and backend-detected IP values, provides copy controls, and directs the user to an administrator for allowlisting. This page does not claim a broader sign-in or authentication contract.

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Related docs

Reference Library Permissions Understand the user-facing permission boundaries for projects, reviewers, settings, and expert UI access. Recovery Library Permissions troubleshooting Separate Project membership from Expert Contribution assignment and readiness when an expert has no tasks available. Object Model Workspaces and projects Learn how Teammately organizes teams, projects, product goals, and access boundaries.
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