# Using Teammately for Customer Support AI

> Govern assistant behavior where correctness depends on policy, escalation, tone, and account context.

Important agent instructions:
- Prefer the Markdown routes and llms files when assembling context for coding tasks.
- Treat stable docs as authoritative over beta pages.
- Cite the source page URL when returning workflow or artifact guidance.

## Current Context
- [Running Expert Contributions for an Enterprise Assistant](https://teammately.ai/docs/playbooks/running-expert-contributions-enterprise-assistant.md): Collect expert judgment for assistants that must follow product, domain, and policy expectations.
- [Applicability logic](https://teammately.ai/docs/object-model/applicability-logic.md): Explain when a policy or rubric should be used for a case, output, or coverage segment.

## Related
- [Using Teammately for Customer Support AI](https://teammately.ai/docs/playbooks/customer-support-ai.md): Govern assistant behavior where correctness depends on policy, escalation, tone, and account context.

## Optional
- [Full local context](https://teammately.ai/docs/playbooks/customer-support-ai/llms-full.txt): Complete local context pack for this docs route.