{"query":"IP access restriction","corpusVersion":"local","generatedAt":"2026-09-13T04:32:40.648Z","results":[{"blockId":"troubleshooting.authentication#ip-access-restriction","pageId":"troubleshooting.authentication","title":"IP access restriction","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#ip-access-restriction","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"ip-access-restriction","kind":"error","productArea":"troubleshooting","score":2551.6515378123886,"reasons":["search_match","title_match","display_title_match","term_match"],"markdown":"# IP access restriction\n\nUse this when Teammately displays **Access Restricted** and says the current IP is not on the Workspace allowlist. Sign-in, Project membership, and Contribution assignment are separate problems."},{"blockId":"troubleshooting.authentication#prevention","pageId":"troubleshooting.authentication","title":"Prevention","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#prevention","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"prevention","kind":"error","productArea":"troubleshooting","score":818.0768189269104,"reasons":["search_match","page_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Prevention\n\n- Confirm the expected access network before time-sensitive Contributions or evaluations.\n- Prefer a stable organizational network path when the Workspace uses IP restrictions.\n- Keep IP restriction, Project membership, and Contribution assignment diagnoses separate."},{"blockId":"troubleshooting.authentication#symptom","pageId":"troubleshooting.authentication","title":"Symptom","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#symptom","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"symptom","kind":"error","productArea":"troubleshooting","score":758.843061878297,"reasons":["search_match","page_title_match","term_match"],"markdown":"## Symptom\n\nThe page reports **Access restricted by IP** and shows a detected client-header IP, backend-detected IP, or both."},{"blockId":"troubleshooting.authentication#source-confidence","pageId":"troubleshooting.authentication","title":"Source confidence","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#source-confidence","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"source-confidence","kind":"error","productArea":"troubleshooting","score":743.216359196743,"reasons":["search_match","page_title_match","term_match"],"markdown":"## Source confidence\n\nCode-backed: the Access Restricted route displays the client-header and backend-detected IP values, provides copy controls, and directs the user to an administrator for allowlisting. This page does not claim a broader sign-in or authentication contract."},{"blockId":"troubleshooting.authentication#fix","pageId":"troubleshooting.authentication","title":"Fix","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#fix","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"fix","kind":"error","productArea":"troubleshooting","score":724.3374081507637,"reasons":["search_match","page_title_match","term_match"],"markdown":"## Fix\n\n- Send the displayed IP to the Workspace administrator.\n- Have the administrator add the required single address or CIDR in the applicable security settings.\n- Retry after the allowlist change is active. If the detected address changed again, resolve the network or VPN source before adding more entries."},{"blockId":"troubleshooting.authentication#diagnostic-checks","pageId":"troubleshooting.authentication","title":"Diagnostic checks","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#diagnostic-checks","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"diagnostic-checks","kind":"error","productArea":"troubleshooting","score":722.7986355261409,"reasons":["search_match","page_title_match","term_match"],"markdown":"## Diagnostic checks\n\n- Read both detected IP values shown on the page.\n- Confirm whether the user recently changed networks or enabled a VPN.\n- Copy the displayed address instead of relying on an address from another device or external lookup.\n- If the page no longer appears but Project content is still unavailable, continue with permissions troubleshooting."},{"blockId":"troubleshooting.authentication#related-reference-pages","pageId":"troubleshooting.authentication","title":"Related reference pages","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#related-reference-pages","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"related-reference-pages","kind":"error","productArea":"troubleshooting","score":721.0058454667629,"reasons":["search_match","page_title_match","term_match"],"markdown":"## Related reference pages\n\n{% related-card-grid title=\"Related reference pages\" %}\n- [Permissions](/docs/reference/permissions)\n- [Reviewer and project access](/docs/governance/reviewer-and-project-access)\n- [Workspaces, projects, and target systems](/docs/object-model/workspaces-projects-and-target-systems)\n{% /related-card-grid %}"},{"blockId":"troubleshooting.authentication#likely-causes","pageId":"troubleshooting.authentication","title":"Likely causes","pageTitle":"IP access restriction","url":"https://teammately.ai/docs/troubleshooting/authentication.md","humanUrl":"https://teammately.ai/docs/troubleshooting/authentication#likely-causes","markdownUrl":"https://teammately.ai/docs/troubleshooting/authentication.md","sectionId":"likely-causes","kind":"error","productArea":"troubleshooting","score":695.8936580051266,"reasons":["search_match","page_title_match","term_match"],"markdown":"## Likely causes\n\n- The current IPv4 or IPv6 address is not on the Workspace allowlist.\n- A VPN, proxy, gateway, or network change caused the detected address to differ from the expected address.\n- The client-header and backend-detected addresses differ, so the administrator needs the value actually shown by the product."}]}