{"query":"Case upload troubleshooting","corpusVersion":"local","generatedAt":"2026-09-13T04:38:03.235Z","results":[{"blockId":"troubleshooting.dataset-upload#case-upload-troubleshooting","pageId":"troubleshooting.dataset-upload","title":"Case upload troubleshooting","pageTitle":"Case upload troubleshooting","url":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","humanUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload#case-upload-troubleshooting","markdownUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","sectionId":"case-upload-troubleshooting","kind":"error","productArea":"troubleshooting","score":1924.7168611048687,"reasons":["search_match","title_match","display_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"# Case upload troubleshooting"},{"blockId":"troubleshooting.dataset-upload#diagnose-the-upload-in-order","pageId":"troubleshooting.dataset-upload","title":"Diagnose the upload in order","pageTitle":"Case upload troubleshooting","url":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","humanUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload#diagnose-the-upload-in-order","markdownUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","sectionId":"diagnose-the-upload-in-order","kind":"error","productArea":"troubleshooting","score":1098.8071746886988,"reasons":["search_match","page_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Diagnose the upload in order\n\n1. Confirm the selected file is the intended source and uses a supported tabular shape for the upload surface.\n2. Inspect headers and several real rows outside Teammately. Remove blank header rows, merged presentation cells, duplicate column names, and records that contain no usable input.\n3. Return to **Map columns**. Map the Case input first, then candidate or reference output only when that identity is known. Map contextual columns as context or metadata rather than concatenating them into the input.\n4. Review the preview for nulls, truncated objects, serialized JSON, and swapped user/assistant fields.\n5. Submit a small representative file before importing the whole source.\n6. After completion, open the Case Pool and verify row counts, a simple Case, a boundary Case, a conversation Case, and a row with missing optional data."},{"blockId":"troubleshooting.overview#troubleshooting","pageId":"troubleshooting.overview","title":"Troubleshooting","pageTitle":"Troubleshooting","url":"https://teammately.ai/docs/troubleshooting.md","humanUrl":"https://teammately.ai/docs/troubleshooting#troubleshooting","markdownUrl":"https://teammately.ai/docs/troubleshooting.md","sectionId":"troubleshooting","kind":"concept","productArea":"troubleshooting","score":683.0144222680673,"reasons":["search_match","term_match","prefix_or_fuzzy_match"],"markdown":"# Troubleshooting\n\nUse Troubleshooting when the correctness loop produces a confusing state: cases will not import, outputs are missing, reviewers cannot proceed, policies apply too broadly, coverage is unbalanced, or a benchmark result changes for reasons the team cannot yet explain."},{"blockId":"troubleshooting.overview#related-troubleshooting-pages","pageId":"troubleshooting.overview","title":"Related troubleshooting pages","pageTitle":"Troubleshooting","url":"https://teammately.ai/docs/troubleshooting.md","humanUrl":"https://teammately.ai/docs/troubleshooting#related-troubleshooting-pages","markdownUrl":"https://teammately.ai/docs/troubleshooting.md","sectionId":"related-troubleshooting-pages","kind":"concept","productArea":"troubleshooting","score":661.3270147051126,"reasons":["search_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Related troubleshooting pages\n\n{% related-card-grid title=\"Related troubleshooting pages\" %}\n- [Access troubleshooting](/docs/troubleshooting/authentication)\n- [Benchmark run troubleshooting](/docs/troubleshooting/benchmark-runs)\n- [Case upload troubleshooting](/docs/troubleshooting/dataset-upload)\n- [Permissions troubleshooting](/docs/troubleshooting/permissions)\n- [Benchmark Results Changed Unexpectedly](/docs/troubleshooting/benchmark-results-changed-unexpectedly)\n{% /related-card-grid %}\n\n{% example-demo title=\"Unexpected benchmark change\" %}\nA score changes after a Dataset refresh even though the saved Harness Version is unchanged. The team confirms that the second Run used a new Benchmark Version with additional boundary Cases. It treats the result as evidence under an expanded benchmark, not as a candidate regression, and compares Case-level Rubric outcomes within each named boundary.\n{% /example-demo %}"},{"blockId":"troubleshooting.dataset-upload#source-confidence","pageId":"troubleshooting.dataset-upload","title":"Source confidence","pageTitle":"Case upload troubleshooting","url":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","humanUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload#source-confidence","markdownUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","sectionId":"source-confidence","kind":"error","productArea":"troubleshooting","score":625.1497942060959,"reasons":["search_match","page_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Source confidence\n\nCode-backed: the Case Pool upload, column-mapping, queue, and Case Pool surfaces establish file selection, mapping, submission state, and post-upload visibility. Supported customer file details remain whatever the current UI validates; this page does not create a public ingestion schema."},{"blockId":"troubleshooting.dataset-upload#related-task-pages","pageId":"troubleshooting.dataset-upload","title":"Related task pages","pageTitle":"Case upload troubleshooting","url":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","humanUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload#related-task-pages","markdownUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","sectionId":"related-task-pages","kind":"error","productArea":"troubleshooting","score":622.9145639031606,"reasons":["search_match","page_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Related task pages\n\n{% related-card-grid title=\"Related workflows\" %}\n- [Import and prepare Cases](/docs/operating-manual/import-and-prepare-cases)\n- [Case Pool](/docs/coverage-engineering/case-pool)\n- [Metadata and context](/docs/reference/metadata-and-context)\n- [Unclear Cases](/docs/troubleshooting/unclear-cases)\n{% /related-card-grid %}"},{"blockId":"troubleshooting.dataset-upload#symptoms","pageId":"troubleshooting.dataset-upload","title":"Symptoms","pageTitle":"Case upload troubleshooting","url":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","humanUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload#symptoms","markdownUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","sectionId":"symptoms","kind":"error","productArea":"troubleshooting","score":622.859402820424,"reasons":["search_match","page_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Symptoms\n\n- The file is rejected before column mapping.\n- Required input fields are absent or cannot be selected.\n- The preview puts outputs, metadata, or conversation context in the wrong fields.\n- The upload completes but expected Cases are not visible in the Case Pool.\n- Imported Cases are visible but cannot be reviewed or classified reliably."},{"blockId":"troubleshooting.dataset-upload#prevention","pageId":"troubleshooting.dataset-upload","title":"Prevention","pageTitle":"Case upload troubleshooting","url":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","humanUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload#prevention","markdownUrl":"https://teammately.ai/docs/troubleshooting/dataset-upload.md","sectionId":"prevention","kind":"error","productArea":"troubleshooting","score":622.7129703763239,"reasons":["search_match","page_title_match","term_match","prefix_or_fuzzy_match"],"markdown":"## Prevention\n\nKeep an untouched source file, a documented mapping decision, and a small QA sample. Treat database or internal representation details as implementation, not as the upload contract. The product preview is the last checkpoint before rows become Case Pool candidates.\n\n{% example-demo title=\"Example: transcripts import without account tier\" %}\nThe upload succeeds, but reviewers cannot explain why enterprise exceptions apply. The operator finds that `account_tier` was left unmapped. They add it as context, re-upload a representative sample, confirm the field in Case presentation, and only then import the full set. The incomplete candidates are not added to a Benchmark.\n{% /example-demo %}"}]}